Account Manager

Key Responsibilities:

● Serve as the primary point of contact for assigned clients, ensuring customer satisfaction and

long-term retention.

● Develop and maintain strong relationships with key stakeholders and decision-makers.

● Identify opportunities for upselling and cross-selling to maximize account revenue.

● Collaborate with internal teams (sales, delivery, and support) to ensure smooth execution of

projects.

● Address client concerns and provide solutions in a timely manner.

● Track and analyze account performance, preparing reports and recommendations for

improvement.

● Negotiate contracts and agreements to achieve win-win outcomes.

● Stay updated on industry trends and competitors to provide strategic insights.

Requirements:

● 2-8 years of experience in account management, client servicing, or a similar role.

● Background in IT services, digital commerce, SaaS, or related domains is preferred.

● Strong communication, negotiation, and relationship-building skills.

● Ability to identify business opportunities and drive revenue growth.

● Proficiency in CRM tools and MS Office Suite.