Ecommerce Growth Manager

• Own ecommerce growth strategy and build growth roadmaps aligned with client business goals.
• Act as a trusted advisor in business reviews and identify opportunities to grow client accounts.
• Lead merchandising strategy across category, assortment, pricing, promotions, search, navigation and launches.
• Lead the CRO team and own the experimentation program from research through rollout.
• Lead the UI/UX team and ensure design decisions are driven by research, data and business goals.
• Own key growth KPIs, measurement and the overall growth story behind the numbers.
• Build playbooks, develop talent and strengthen Merchandising, CRO and UX as client-facing services.
• Work closely with SEO to align growth priorities, content, merchandising and visibility goals.
• Work with Tech to define requirements, prioritise releases and validate the impact of delivered solutions.
• Align with clients on growth, brand and landing experiences.

Key Success Metrics

• Client revenue growth against the client's plan.
• Improvement in conversion, AOV and repeat purchase against baseline.
• Category revenue, attach rate and launch readiness.
• Consistent experimentation velocity with measurable revenue impact.
• Client retention and account expansion.
• Team capability growth and retention.

Required Experience & Skills

• 8+ years of experience in ecommerce growth, working with B2C and B2B businesses on the brand or agency side.
• Strong understanding of B2B commerce journeys including account pricing, quick order, quotes and reorders.
• Strong business acumen with the ability to discuss revenue, margins and growth plans with senior stakeholders.
• Working knowledge of brand, performance marketing, CRM and campaigns.
• Experience leading data-driven merchandising for large catalogues.
• Experience running CRO programs and directing design teams; hands-on design experience is not required.
• Strong working knowledge of SEO, AEO and GEO, with the ability to partner with SEO specialists.
• Strong analytics knowledge with experience using GA4, Looker Studio or similar tools.
• Working knowledge of Adobe Commerce, Shopify Plus or similar ecommerce platforms.
• Experience leading teams of 5+ and managing international clients across the US, GCC and Southeast Asia.

Good to Have

• Agency or consulting background across multiple brands.
• Experience with technical catalogues, parts/aftermarket or quote-based buying.
• Exposure to PIM, site search tools such as Algolia, Klevu or Adobe Live Search, or CDP tools.
• CRO or analytics certification such as CXL, Google or similar.
• Experience with Adobe Target, VWO, Optimizely, Clarity, Hotjar or similar tools