Operations Analyst

• Ticket Management:
  • Monitor and track tickets raised by internal teams and clients.
  • Ensure timely resolution of tickets by coordinating with relevant stakeholders.
  • Maintain accurate records of ticket status, resolutions, and escalations.
• 
  
• Reporting & Data Analysis:
  • Prepare daily, weekly, and monthly reports using Microsoft Excel (Pivot Tables, VLOOKUP, Formulas, etc.).
  • Analyze operational data and generate insights to improve efficiency.
  • Assist in creating dashboards for tracking key performance metrics.
• 
  
• Process Improvement:
  • Identify bottlenecks in existing processes and suggest improvements.
  • Work closely with internal teams to optimize workflows.
• 
  
• Documentation & Communication:
  • Maintain proper documentation of processes and report templates.
  • Communicate effectively with cross-functional teams to ensure smooth operations.

Required Skills & Qualifications

• Education: Bachelor's degree 
• Technical Skills:
  • Proficiency in Microsoft Excel (must-have: Pivot Tables, VLOOKUP, Macros would be a plus).
  • Basic understanding of data visualization and reporting tools (Power BI, Google Sheets, or Tableau is a plus).
• Soft Skills:
  • Strong analytical and problem-solving skills.
  • Good communication skills (written and verbal).
  • Ability to work independently and as part of a team.
  • Attention to detail and ability to handle multiple tasks.