Project Coordinator
Responsibilities
● Coordinate project management activities, resources, equipment and information.
● Break projects into doable actions and set timeframes.
● Liaise with clients to identify and define requirements, scope and objectives.
● Assign tasks to internal teams and assist with schedule management.
● Make sure that clients’ needs are met as projects evolve.
● Help prepare budgets.
● Analyse risks and opportunities.
● Oversee project procurement management.
● Monitor project progress and handle any issues that arise.
● Act as the point of contact and communicate project status to all participants.
● Work with the Project Manager to eliminate blockers.
● Use tools to monitor working hours, plans and expenditures.
● Issue all appropriate legal paperwork (e.g. contracts and terms of agreement).
● Create and maintain comprehensive project documentation, plans and reports.
● Ensure standards and requirements are met through conducting quality assurance
tests.
● Ensure that all aspects of a project are organised and in conformance with timeline
and deliverables requirement
● Develop and maintain project performance database that tracks overall progress
and achievement of milestones
● Serve as point of communication between company teams and external resources
● Deepen partnerships with outside resources, including third-party vendors and
researchers
Measurement Metrics
1. Project Delivery:
○ On-Time Delivery Rate: Percentage of projects delivered on or before the
agreed deadline.
○ Project Completion Rate: Percentage of projects completed successfully
without significant scope changes or overruns.
2. Resource Management:
○ Resource Utilisation Rate: Efficiency in the use of allocated resources (e.g.,
personnel, equipment).
○ Task Assignment Accuracy: Percentage of tasks assigned correctly based
on team members’ strengths and capabilities.
3. Client Satisfaction:
○ Client Feedback Score: Average score from client feedback surveys
regarding project management and communication.
○ Repeat Business Rate: Percentage of clients who return for additional
projects, indicating satisfaction with the service provided.
4. Risk Management:
○ Issue Resolution Time: Average time taken to resolve project-related
issues.
○ Risk Mitigation Success Rate: Percentage of identified risks that were
successfully mitigated or minimised.
5. Quality Assurance:
○ Quality of Deliverables: Number of quality assurance issues or defects
identified post-delivery.
○ Compliance Rate: Percentage of projects that meet all quality and
compliance standards without requiring rework.
6. Communication and Documentation:
○ Communication Efficiency: Feedback from team members and clients
regarding the clarity and timeliness of communication.
○ Documentation Accuracy: The accuracy and completeness of project
documentation, including reports, plans, and contracts.
7. Team Development:
○ Training and Skill Development: Number of training sessions or skill
development activities conducted for team members.
○ Team Performance Improvement: Observable improvement in team
performance metrics after training or skill-building activities.
8. Stakeholder Engagement:
○ Engagement Score: Level of stakeholder (internal and external)
engagement throughout the project lifecycle, measured through surveys or
feedback.
○ Partnership Strength: Quality of relationships with third-party vendors and
researchers, measured through collaboration success and feedback.
9. Project Performance:
○ Database Accuracy: The accuracy and up-to-date status of the project
performance.
○ Data Utilisation: The extent to which the project performance data is used
to inform decision-making